Government
Courts and tribunal service design
Client: HM Courts & Tribunals Service
Responsibilities: User Experience Designer
£1bn government reform programme looking to improve court and tribunal services, bringing new technology and modern ways of working by undertaking a large service design programme which includes digitising many of their non-digital paper-intensive services. Working in multi-disciplinary, multi-supplier teams to define and solve problems across common component and service projects, providing UX as a service to the whole programme.
Leveraged GDS interaction and design patterns to accelerate the definition of an MVP for a staff-facing service to manage over £650m of payments. Whilst GDS is rich in design patterns that are proven with citizen users, these patterns were adapted to meet productivity and workflow needs for busy back-office staff, bringing greater accuracy and data accountability to the business.
A 15-month engagement rotating between projects including common components in the Fees and Pay team and public facing services in the Probate team. Patterns created for back-office staff are now helping to form a pattern library being used by <200 UX’ers and developers on the digital transformation programme, facilitating asset re-use across multiple digital services for a wide range of user groups.
*More visuals available on request and in portfolio
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(+44) 75 08 523 234
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