Healthcare
Consulting advanced medical software
Client: MAK-SYSTEM
Responsibilities: User Experience Lead
Since 1984, MAK-SYSTEM has been supplying software to manage Blood, Plasma, Tissue, and Stem-Cells to medical facilities including Hospitals and Blood Donor Centers, industry leading at the time but has fallen behind the curve and wanted a proof of concept (POC) to prove a new tech stack with a product thinking approach to improve an outdated visual and usable system.
Created a product plan which ran across all UXD disciplines. Introducing the client to a design thinking approach through a series of workshops, with sessions focused to meet objectives aligned with the project. Conducted user research to gain insights to support the proof of concept and product roadmap. A detailed research report summarising key findings with recommendations / next steps including how to measure the success of the new system and inform future decisions. Managed and gave direction to product designs and accountable for design decisions when engaging with stakeholders.
A 8 week proof of concept engagement, a successful thin slice was delivered with a new react frontend. An accompanying refreshed modern visual design that was intuitive to use and simple to understand what’s being asked of users. Introduction of agile ways of working and design thinking as part of a cultural shift.
*More visuals available on request and in portfolio
Contact me
(+44) 75 08 523 234
London